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2021-11-04 04:55:36 (UTC)

Scam or not? I am Worried.

‎Thursday, ‎November ‎4, ‎2021

Argument over wanting to pay Hughnet in advance. Set off for even a larger SCAM? Read, complete chat conversation here.


I would like to keep my bill paid in advance, but the system will not let me pay in advance. How can i so that please.
11:01 PM
Please wait while we connect you to a live agent. The next available agent will text you back.
Agent 471356 joined chat.
Hi. It’s a pleasure to chat with you. My name is Neil. How may I assist you today?
I would like to keep my bill paid in advance, but the system will not let me pay in advance. How can i so that please.
11:02 PM
you can only pay an advance payment over the phone or through chat.
Ok, How can I do that then.
11:03 PM
For chat support we can make advance payment however we can only use the same card on file.
OK, already on file.
11:04 PM
Alright, if you want to make an advance payment. I can certainly look into that for you. In case I need to pull up your account first, is it okay if I ask you a few questions to further assist you?
Of course, Invoice Detail

Account Number : DSS201225148
Date Due : 10/21/2021
Invoice Number : B1-384852867
Issue Date : 10/21/2021
Purchase Order # : N/A
Account Summary
Previous Balance: $62.22 Bill To:
john lewis
12543 Scenic Dr
Rogers, AR 72756-9227
11:10 PM
How about the phone number associated with your HughesNet account please?
Hello, you there? Took awhile to find account for you? 479-644-8389 Account Number : DSS201225148
11:13 PM
Can you please verify the primary name on the account?
John Lewis
11:14 PM
Thank you. Please allow me to pull up your account using the information you've provided on the customer details. This will just take a moment.
ok
11:15 PM
Upon checking your account I can see that your billing cycle is every 5th of the month and I could not see any bill right now. How much are going to pay in advance?
Same billing as every month $62.22
11:18 PM
Alright then, please give me a moment on processing this payment.
Can you please verify the last four digits of the card on file?
Agent 471356 Neil (007, Mr.Smart) is an old tv show. 5362
11:20 PM
What is this information that you are sending sir?
Whoops thought you said last four of ss. Hold have to get a credit card. Should already had that there. They took it in Sept & Oct?
11:23 PM
I already have the card here since that this is a chat conversation we wanted to make the account secured so we wanted to verify the last four digits of the card on file before we proceed with this payment.
Did you find it? I looked up the payment there already.
HINS*HUGHESNET
- negative$1.00
Today, Nov 3
PENDING – Payment - PayPal Debit Card
Loading transaction details for
HNS*HUGHESNET
- negative$1.00
Today, Nov 3
PENDING – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$62.22
Oct 1
COMPLETED – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$62.22
Oct 1
COMPLETED – Payment - PayPal Debit Card
Loading transaction details for
HNS*HUGHESNET
- negative$62.22
Oct 1
COMPLETED – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$2.24
Sep 22
COMPLETED – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$2.24
Sep 22
COMPLETED – Payment - PayPal Debit Card
Loading transaction details for
HNS*HUGHESNET
- negative$2.24
Sep 22
COMPLETED – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$59.98
Sep 21
COMPLETED – Payment - PayPal Debit Card
HNS*HUGHESNET
- negative$59.98
Sep 21
COMPLETED – Payment - PayPal Debit Card
Loading transaction details for
HNS*HUGHESNET
- negative$59.98
Sep 21
COMPLETED – Payment - PayPal Debit Card
11:25 PM
Again, sir, we do not need this information you kept on sending, please just answer the question that I am asking.
Don't like giving out so much information when I gave you more than enough to find me.
11:26 PM
As I have said earlier I need to verify the last four digits of your card on file to proceed with the payment.
Been scrammed so much, that I am afraid to go any further. You can get everything to me as to how I make a payment in advance when your system won't allow it if paid already.
11:29 PM
I know that you are sending a lot of copy and paste things about your bill but the question is did you answer my simple question?
If you do not want to be scammed then give us a call.
Simple given already account number, full name address, ah a scammer to steal from old people? working for HughesNet? Neil agent whatever, all fake as well?
11:32 PM
If we are scammers how come that we know about your account? If know nothing about your account then that is the time that you will think that we are scammers, you even know about my ID number so how come that we are scammers.
You have not known anything but what I have freely given already.
11:33 PM
Then give us a call if you don't want to get through on this we are just needing to verify the last four digits we are not asking for the whole digit of your account
then we can not help you with processing payment.
I apologize if I was not able to resolve the issue. I hope the information I have provided is helpful. Have I addressed all of your concerns to your satisfaction today?
The last four digits are already shown here. You don't read or pay attention do you, Read over and you'll see the whole account number. Silly rabbit.
11:35 PM
If you do not want to be scammed do not use chat support, always give us a call.
This is chat support #471356, Neil
11:36 PM
if you just tell me to make it easy then we can square this concern but if you keep on beating around the bush then we could not help you and better give us a call.
I will tomorrow to cancel the service. Also will send this over the internet as well as to how Hughes Net ATT does people late at night.
11:38 PM
it doesn't state the last four digits of your card on the statements that you gave. So if you can just type your last four digits then this transaction will be smooth.
You are just making this transaction rough sir.
Now you want a credit card and was last 4 digits of the account. After four digits of Credit card then you are able to steal. Yes, you really are.
11:40 PM
I apologize if I was not able to resolve the issue. I hope the information I have provided is helpful. Have I addressed all of your concerns to your satisfaction today?
Then give us a call if you do not believe in the service we are providing in chat support then you may call us at 1-866-347-3292. Have I addressed all of your concerns to your satisfaction today?
You should not be handling calls on chat as what you have done is steal information. Even phone they would have stopped asking after name and account number. You are not a smart scammer are you?
11:42 PM
we do not steal information sir because this chat is recorded.
if you don't want to give your last four digits how about I will give you your last four-digit and tell me if it's correct?
Already have the number, Customer support opens at 8 am for real humans on phone.
11:43 PM
That will be found, Why not have done that the first time, instead of wasting time?
11:44 PM
we are open 24/7 sire because we have representatives working around the world on different time zones.
Not for billing!
11:44 PM
You wasted your own time sir you keep on beating around the bush.
24/7 to billing and technicals.
Give me my last four digits
11:45 PM
last four is 5597, am I right?
Yes, now do as I asked
11:45 PM
ok then, one moment.
Don't ask for a security code, as that I know you can't get it from me in chat
11:46 PM
Do I have your final permission to proceed on collecting $62.22 as an advance payment on the card on file last four is 5597?
I won't ask that thing, sir.
Yes, you do!
11:48 PM
Ok, thank you, one moment, please.
Got it collected, kindly double-check the payment so that you won't think that we are scammers here.
Next time if you do not trust us here in chat support better give us a call.
You did more scamming than anything and wasted more time for no reason. Thank you Agent Neil rabbit good night! Not going into this any longer, Pissed, and not going to waste your company's time of playing games. Good night.


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