John diary Forecast Events
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2021-08-09 09:29:10 (UTC)

Hero still sitting here

Hero Member Experience Team 226847 is awaiting your response

Support <[email protected]>
Sun, Aug 8, 5:03 PM (11 hours ago)
to me

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Hi John,

We're reaching out to make sure you've reviewed the latest communication from Hero’s Member Experience team:

Since we haven’t heard from you, we hope you’ve been able to resolve the issue successfully.

We've now marked the ticket as resolved. But if you still need help with the issue, simply reply to this email, and we’ll reopen your ticket.

The Hero Member Experience Team

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John Lewis <[email protected]>
4:27 AM (0 minutes ago)
to Support

It's been over a week, and I am still waiting for the box with a mailing label to send back your machine. You stated that the box was being delivered the day I spoke to you over a week ago. Your machine is all it is stated, and really nice to have. But, when I feel I am being double billed and your client service center makes threats that if I don't send it back then I will be held responsible for the cost of $1500.00. Making that threat did not help your maintaining a customer. At 75 years old, I have been threatened enough over my lifetime, and not about to take it from any snot nose punk on the phone!
Send the box at once and I will gladly repack as I indicated and it will be on it's way by the United States Postal Service. You know I can not use it, when you have it blocked. I just don't understand why you have not sent the package material and box as discussed. But, billing me twice in one month and then again later in August again, I was not going to accept. I am waiting for the box. Thank you, be sure to insure as well, after all the post office only insures up to $200.00 for free. Thank you John Lewis Sr.
[email protected]
[email protected]
John Lewis Sr.
[email protected]