Truer than True

Through My Eyes
2020-12-04 03:16:56 (UTC)

Fortunate

I started working the temporary assignment I was given at the start of my shift but unfortunately an hour into my shift it became extremely busy so I was told I had to get on the phones to assist with call volume. I’m at a point I don’t like going on the phones anymore especially since my memory has not been the best lately and also I’ve forgotten some procedures because I hadn’t done them in awhile. Luckily we have this data base that can help us a little but this requires me to have to place the customers on hold to locate the information I’m needing to convey to the person I’m talking to. Which at this point I’m thankful for but it can affect my average handle time because I’m taking to long to assist the customers. Also today I was scheduled to work a twelve hour shift due to an additional three hours of mandatory overtime that I was dreading. However, I must say the Lord was looking out for me today because I began having systems issues while assisting customers which resulted in me having to contact our tech support to help me resolve my issues. I know it’s not right but I was so happy because this gave me almost two hours off the phone to resolve my problem and yes I was happy. Lol! Also, shortly after getting this problem resolved I was scheduled for a training class which excited me even more because it meant I didn’t have to get back on the phones for four hours.Yeah! The training class ended at 5pm today which resulted in me having to go back on the phones sadly to work the mandatory three hours of overtime, but like I said the Lord was looking out for me because I only had two calls and the overtime was canceled an hour after signing back in to assist. I was jumping for joy after the cancellation of overtime because I barely was on the phone today, which I felt really fortunate. I’m at a point in my life I just want to work my eight hour shift only. I’m extremely grateful to be employed especially in this pandemic and I always want to work I just don’t want to work any additional hours at this time.




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