Picatrix

My delusions say that people will read this; My logic says nobody cares
2019-06-24 07:28:05 (UTC)

Grit your teeth and count the days

Friday was just a catastrophic cluster fuck of the most epic of proportions job wise...

So, we have our biweekly meeting of the agents that support the outage department and the issue of our terrible communication comes up. Now, Filipe, Margarita, and I are all in agreement the issue is Kimi. She actually told us she did not want to speak to us and she was only her to do her job, but somehow we all keep getting all the blame because "we're not trying enough". I feel like this is like that stupid "Walk Up" campaign that was going around after the Parkland shooting where people were saying if you walked up to outcasts and attempted to befriend them then they wouldn't be so violent and shoot up schools. Um... NO.... Nobody has to befriend someone who is not friendly or creepy or violent or so on and so forth. Cordial, sure, but you don't have to be besties with someone in order to save yourself from retaliation. Kimi just causes all these problems, like she leaves the outage queue unmanned, despite knowing that only 3 people can work it and only 1 is really in at a time, barring special circumstances. She leaves the computer reports (when people leave a message with the IVR, text us, or submit a report online) for an extended period of time, which hurts the department we are supporting and puts more of a load on her support (person who helps her out when queue gets overwhelming, or if she goes to lunch or break). And support gets chastised for not attending to their normal responsibilities to cover her (but also if we don't). So it's a huge ass double edged sword implanted firmly in my head... But I only have the rest of this week with her for a bit. So, they have this big meeting to discuss the issues which was just their way of saying "You're a fuck up Picatrix, and you need to stop being a fuck up because you're supposed to be better than that and you are the one who should bend over backwards to make Kimi happy instead of her acting like a fucking grown ass adult". They brought up how we didn't talk to her when we proposed the 4 day 10 hour schedule and we sent an email to ask if she approved, we also sent the plans and talking points and she has the nerve to say we didn't talk to her because we didn't in person... when she 1- Doesn't want to talk to us and 2- Was in a different building at the time. Margarita was in the other building too and she was perfectly fine with the email. Kimi never even let us know that she had questions when we asked her so she is just a bitch. My supervisor and director are upset that she said she was going to HR (and apparently did) and I told her to go then. I don't know what HR is going to do but I am going to tell them, if they interview me, that all that has happened was we told our supervisor, Betty, that we need more support with her. But Kimi is always the victim so we all have to supper apparently. Lovely...

To top this off: One of the Dispatchers called Betty and told her that I didn't listen, thought I knew better than a senior dispatcher, and put in an order than contradicts what he told me too. So Betty just tells my director instead of addressing it with me first. The situation is that a customer called and said he needed us to open a piece of equipment so he can make a repair, then he called back and stated he needed another large, more complex piece of equipment instead. I couldn't put into the computer to cancel the original ticket so I told them verbally so they could cancel the status and I referred them to the department for the correct ticket. So, the correct department takes up to 48 hours to respond, and I had asked the Dispatcher if we could send someone out for emergency purposes (we can at times) and he said no, to send them to the department that handles the requests. So I did but I am the one who got skewered without a trial because even if Betty follows up on me asking her to look at my call log and confirm what I am saying, she isn't going to go to the Director and clear my name. Not like she was so quick to sully it without talking with me first. I was so distraught the whole weekend and I am just tempted to ask to leave the department to get away from all these snakes. I wish I had applied for the billing position instead of letting my anxiety swallow me whole and not doing it again. I wish I could escape here instead of gritting my teeth and counting to days until my next break. (4th of July is next week!)

Picatrix




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