nin137

Nick's Journal
2006-02-11 14:02:02 (UTC)

Stupid Clients

i've come to found the one part of my job that i hate (and
that i will probably hate later on in life). it is dealing
with stupid clients. you see the firm i work for deals with
keeping people from getting prosecuted under federal law.
basically i work with marketing/advertising people.
you see developer's hire us to abide by the law and then the
marketing people come in and fuck things up. being a
finance under-grad major i have a good insight into the
major of marketing and the people pursuing it. all i have
to say is, christ. christ.
so the other dayi got some documents back (we were in a bit
of a crunch on time. and these were broker/salesperson
forms that had to be completed by the company's marketing
department. well, they weren't signed.
i called up the lady in charge of the marketing department
and had this conversation:
ring ring,
"yeah?"
"hello, hey, it's nick, i just got your salesperson forms
and i couldn't help but notice that they weren't signed."
"they have to be signed?"
now here is probably a good time to mention that i sent
these to her as an attachment entitled 'signature pages',
and not only that but on the bottom of the form it says:
'not valid if un-signed'.
"um, yes, they do."
"when is this show?" (to this she was referring to the real
estate show they wanted to attend that weekend).
"this friday."
"there's no way it will get in on time!!!"
this was about the time when i realized a major freak-out
was on the way....and then it came.
"IT IS YOUR RESPONSIBILITY TO CLEARLY IDENTIFY EACH AND
EVERY FORM YOU SEND ME, I DON'T HAVE TIME TO GO OVER EVERY
DETAIL!"
"i entitled it signature page, in my e-mail."
now.....if you have EVER worked in any sort of service
industry, the worst thing you can ever do is make a stupid
person aware of their own stupidity. if a dumb person
orders a small soda at the pizzeria you work at and then
insists that she ordered a large....don't say she ordered
teh small, just say, 'oh ok, my mistake'. taking it up the
ass? maybe, but still, a lot easier. i can't do that.
"I DON'T CARE WHAT YOU ENTITLED IT, YOU DIDN'T EXPLAIN IT TO
ME!"
"well if you had any questions you could have called me."
ooooooooooooooooooooooooooooooooo. point of no return. you
know that very innocuous line most business
e-mails/mails/telephone convos have?
'don't hesitate to contact me should you have any questions'
well i actually called her on it.
then the ensuing shitstorm i need not describe. it just
reminds me of that quote,
'never argue with idiots, cause they'll drag you down to
their level and beat you with experience.'
the worst thing of all of it was that i was in the right the
entire time, but because i had most of my contact with her,
i had no verbal corroboration.
it ended with my boss listening to her bitch and rolling his
eyes, then telling me that assholes like her make him want
to vomit.
i hate people.