imjustagirl

My Journal
2002-05-31 01:57:40 (UTC)

The Wrath of Juno...as told by ME

An email I sent the other day...

Okay...its official....I have got to be the most completely
retarded computer person in the whole entire fuckin
universe. Okay...so I have a billion passwords...no
biggie. Except when I try to login to the
internet....yeah...that's right....*I* FORGOT my password!

Soooo I call this lovely tech support...whose number has
been disconnected...(first clue to call in the morning and
get it disconnected).....called another number that shoulda
cost 1.95 a minute...no go cuz it wasn't available for MY
area!! Soo, I call back to this other number that I had
and did the whole press 1 for this press 2 for that jump up
and down on one leg with your arm hanging out the window
yelling obsenities and listen to the retarded elevator
music. Finally this lovely lady comes on the line telling
me that my VISA number was not valid. Even tho I had used
the same VISA number to start my account...and just ordered
pizza on it not even 10 minutes prior to realizing I had
forgotten my password.

Sooo Ms. Bitch transfers me to Joe...15 minutes of more
elevator music Joe comes on and talks to me and goes....Joe
says, "mam, this is the billing department and we cannot
give you password in this department........and your VISA
number is correct." So I yell back at Joe after trying to
find my password for 1:30 minutes now...and he goes...did
you try the 900 number that costs 1.95 a minute. Well of
course...do I look retarded (okay don't answer that!)

So, I explain to Joe that the 900 number said that it was
not available in MY area. So what does he do...puts me on
hold...sticks a finger up his ass...contacts the phone gods
of the world and comes back on the phone with yet another
number. But guuuueeesss what. It would cost me 14.95 for
a one shot deal. And I'd have to have my VISA card handy.
Well that's all find and dandy because I was on the phone
for way over an hour and a half by this point.

So Joe transfers me to this expensive ass number where I
have to press 1 for this press 2 for that and again jump up
and down using one leg hanging my arm out the window while
yelling obsenities. Then, before my call can be even
answered, I have to enter my VISA number....and exp. date.
That's all fine and dandy, but guess what, their lil
automated bitch says..."I'm sorry, but the number you have
entered is not a valid number, please reenter your account
number and exp date and press pound." Well yeah, okay, I
have the number memorized, but I decide to look at the card
again, yup, I do have the account memorized. Finally,
after entering the same account number and exp date 4
times, my account was accepted. Theeeeeeeeeeeeeeeeeen, 20
minutes later Jeffrey comes on the line...interrupting my
nap btw...and goes..."Ticket number please" My
response..."ticket number, what ticket number. I talked to
Joe from billing, he transfered me here, I didn't get a
ticket number."

Soooo Jeffrey puts me on hold while he walks at a snails
pace to talk to Joe to get my ticket number, comes back on
the line, tells me to write down this ticket number and
REPEAT it back to him for verification purposes. (yeah I
know, it doesn't make sense to me either!!) So I do that,
give him my email address, my billing address, my phone
number and the last 4 digits and exp date of my VISA card.
Then he goes..."uuh okay, now how may i help you" and i
go, "Well....for the past 2 hours, I've been trying to find
someone to give me my password to my account" and he
goes..."uuh you do realize this call is going to cost you
14.95 and you coulda called 1-800 we screw over our
customers for only 1.95 a minute."

WELL NO FREAKIN DUH SHERLOCK!!

So once again I'm explaining their retarded automated
system, how nobody is helpful, and less than 2 seconds
later, I have my password. Which....for 14.95...I shoulda
known. Why you ask....you have a billion passwords at
work, can't you remember one more. Well, you'd think I'd
be able too......considering....the password for my
internet account is the SAME password I have for my NETWORK
login at work. The SAME password I had at my old job for
over a year. UGH!!!! So yeah...over 2 hours and almost 15
bucks...I once again have the password that I use over 2000
times a day!

Well....that ends the saga of me today.

Hope all is well in your neck of the woods.

*yawn*
Lata,
~the queen of the retarded~




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